| 1. How do I place an order and enter the details for my order? When placing your order click on the ORDER NOW button for the item you would like to order. You will then be taken to your shopping cart where you can update/adjust the quantity of the item you would like to order. From here you can either click on the KEEP SHOPPING or CHECKOUT button. Next you will enter in your shipping/billing address, credit card information and email address. In the COMMENTS/PRINTING INSTRUCTIONS box please include all your special printing instructions for your order. If for ANY reason you miss this step please email us directly with the printing information for your order. You WILL receive proof(s) to review for item(s) you have ordered except for address labels (these will just be printed with the information you supply to us) within 1- 2 business days. If you would like your logo or picture included simply email your picture to customwrappers4u@verizon.net There is no additional cost for this custom option. Click here to read additional instructions on sending your photo to us If you are having a hard time placing your order please feel free to call us during business hours at (410) 552-5877. 2. Can I see my proof before I pay? Our designs are always free on completed orders, however, in order to provide this service, we do require pre-payment on all orders prior to creating specific design proof(s). We will modify your proof until you are completely satisfied. We will NOT print any order until final approval has been received. If, for any reason, we cannot provide a design to your satisfaction, your order will be cancelled & refunded. If you wish to cancel your order and a proof has NOT been sent to you for review, then you may do so without incurring any fees. If you wish to cancel your order and a proof HAS been sent to you for review, there is a $10.00 cancellation fee. 3. Is there a minimum amount of Hershey 1.55 oz candy wrappers I must purchase? Yes, the minimum order is 20 candy wrappers. 4. Is there a minimum order amount? Yes, the minimum order is $20.00, not including shipping. The only exceptions are for return address label orders and when ordering our sample pack. 5. How long does it take to receive my order? Your order will be mailed out within 4 - 7 business days from the time we receive your approval to begin printing your order. We WILL NOT begin printing until you have approved the proof. 6. Can I pick up my order? No, at this time we ship all orders. 7. Do you do rush orders? Yes, rush orders will be an additional $20.00. Any orders that are needed within 5 business days will require a rush service fee. Please see our Shipping and Pricing page for more details. 8. Will I receive a proof for my order? Proofs are provided for all orders EXCEPT return address labels. In my experience, most errors occur due to incorrect information being supplied. I know, we're all human and mistakes happen bur please take a moment to review your details carefully before submitting your order. For products that do receive proofs, you can expect a proof within 24-48 business hours. It is very important you review your proofs carefully. Custom orders are not returnable. If an error should occur on behalf of our staff on your finished product, we will produce another item and get it out to you right away, or special arrangements will be made. Should the customer make errors in the part of spelling etc, we are not responsible for such errors. Please check your spelling at time of typing. We do our best to catch all customer errors, but there are times we are not able to catch all as wording is pasted via our program into each wrapper. Errors made by the customer will be reprinted (same identical item) at a reduced cost and shipping rates will still apply. An error by the customer includes, but not limited to, any of these situations: •text originally submitted with an error •submitted incorrect spelling of a name (i.e. Amy should have been Amie) •an error overlooked on proof 9. What if I have not received a proof of my order and it has been more than 48 business hours? Please contact us ASAP. Sometimes if certain email accounts have a BULK/SPAM folder this will prevent our email with an attachment from being received. We will gladly send the proof again immediately. 10. I've found an invitation/announcement I like but can I change the wording? Absolutely! You have the option of using the sample wording as shown or you can supply your own wording in the space provided. You can also visit www.verseit.com for helpful wording options. 11. What type of chocolate do your wrappers fit over? Our candy wrappers fit the Hershey 1.55 oz. candy bars, Amaz-ing MM Candy bars, Hershey Miniatures, Hershey Nuggets, Kit Kat Bars (2 or 4 sticks). If there is another candy you would like wrappers for, please email us with your requests and we would be happy to customize a wrapper for the candy you prefer if possible! 12. Is the chocolate or foil liners included with the wrappers? We DO NOT sell the candy bars, only the candy wrappers. You can purchase the silver foil liners separately from us if you are interested. Click here to see candy bars wrapped with and without the foil liners. 13. What type of paper do you use? We use the highest quality gloss laser paper. This paper is a premium choice, heavy weight, laser paper for rich, vibrant and brilliant colors. Our invitations are printed on the finest quality cover stock available. It is by far smoother and thicker than the card stock available at most office supply stores. 14. What methods of payment do you accept? We accept MasterCard, Visa, and Discover. We also accept payments through PayPal. 15. What method of shipping will be used to mail my order? We mail all orders USPS PRIORITY MAIL which will usually arrive to you within 2 - 3 business days. If you need your order sooner you can upgrade to USPS EXPRESS mail which is usually 1 business day to most areas but please understand that there is a processing time of 2 - 3 business days. If you need your order processed faster you must pay for RUSH/EXPRESS mail. 16. How long does it take to receive my order? Your order will be mailed out within 2 - 3 business days from the time we receive your approval to begin printing your order. We WILL NOT begin printing until you have approved the proof. We will do rush orders for an additional cost. Please email us for details. 17. If I order candy wrappers, how do I wrap them? Simply wrap the candy wrappers around the candy and attach with your choice of a glue stick or double sided tape. It is that easy! Instructions will be mailed to you along with your order. 18. I see a graphic/picture I like but you don't offer it on the product I would like to purchase? That is okay! We can use most any of the graphics we have on any of our products. Click here and buy the products you like! 19. Can I buy your items as blank stock? Sorry, at this time, all items are personalized. We do not sell blank stock. 20. Do you mail outside of the US? Yes. Please contact us for mailing costs. USPS Global Priority mail starts at $20.00 we will not send any orders Air Mail. 21. Can I use a wedding wrapper for my bridal shower? Any wrapper design or invitation in any category can be changed to suit your occasion. 22. Can you customize a wrapper in another language? Yes, as long as you supply us with the wording, we are more than happy to accommodate your needs. 23. Can I cancel my order? There is a $10.00 cancellation fee for all orders for which a proof has already been emailed to you for review. However, if a proof has not yet been emailed, then you may cancel without incurring any fees. 24. Do you have a printed catalog? No, we do not have a printed catalog. Our website is our online catalog. If you do not see the design or product you are interested in we would be happy to create something just for you! Still have questions? Please contact us at CustomWrappers4u@verizon.net |
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