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Frequently Asked Questions
Do you sell the candy?
What type of paper do you use?
Can I see a proof before I pay?
Do you do rush orders?
What if I have not received a proof of my order and it has been more than 48 business hours?
How long does it take to receive my order?
Can I cancel my order?
What is your return / refund policy?
I see a graphic/picture I like but you don't offer it on the product I
would like to purchase?
Can you customize a wrapper in another language?
If I order candy wrappers, how do I wrap them?
Do you sell the candy?
No. We only sell the wrappers and labels.
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What type of paper do you use?
We use the highest quality gloss laser paper for our candy wrappers. The paper is a premium choice, heavy weight, laser paper for rich, vibrant and brilliant colors.
Our invitations are printed on the finest quality cover stock available.
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Can I see a proof before I pay?
Our designs are always free on completed orders. However, in order to provide this service, we do require pre-payment on all orders prior to creating specific design proof(s). We will modify your proof until you are completely satisfied. We will NOT print any order until final approval has been received.
If, for any reason, we cannot provide a design to your satisfaction, your order will be cancelled & refunded. If you wish to cancel your order and a proof has NOT been sent to you for review, then you may do so without incurring any fees.
If you wish to cancel your order and a proof HAS been sent to you for review, there is a $10.00 cancellation fee.
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Do you do rush orders?
Yes, rush orders will be an additional $20.00. Any orders that are needed within 5 business days will require a rush service fee. Please see our shipping page for more details.
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What if I have not received a proof of my order and it has been more than 48 business hours?
Please contact us ASAP. Sometimes if certain email accounts have a BULK/SPAM folder this will prevent our email with an attachment from being received. We will gladly send the proof again immediately.
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How long does it take to receive my order?
Your order will be mailed out within 3 - 5 business days from the time we receive your approval to begin printing your order. If we do not receive any communication from you within 4 days from the day we send you your proof we will print and mail your order on day 5.
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Can I cancel my order?
There is a $10.00 cancellation fee for all orders for which a proof has already been emailed to you for review. However, if a proof has not yet been emailed, then you may cancel without incurring any fees.
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What is your return / refund policy?
Since all our items are personalized to your specifications, returns are not accepted and refunds are not given.
Proofs are provided for all items (except diaper raffle tickets and book request cards) and we will not process your order unless the proof has been approved.
However, if there is a problem when you receive your order, please contact us immediately so that we can work with you to resolve the issue.
Please note the following:
We do not offer refunds unless there was a printing error on our part. For any order with an error made on our part, we will reprint at no charge and ship as quickly as possible.
If you approved your proof and an error is discovered upon delivery, we will offer to replace your order (identical items & quantities originally ordered with corrections) at a 50% discount plus the cost of shipping. Errors made by the customer includes, but is not limited to the following:
• Submitted incorrect spelling of name(s)
• Submitted incorrect date
• Original text submitted with spelling or grammatical errors
Rush fees cannot be refunded as your order goes into processing immediately after the order has been placed.
Shipping charges cannot be refunded if your order has already been shipped.
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I see a graphic/picture I like but you don't offer it on the product I
would like to purchase?
We can use most any of the graphics we have on any of our
products. Click here and buy the products you like!
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Can you customize a wrapper in another language?
Yes, as long as you supply us with the wording, we are more than happy to accommodate your needs.
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If I order candy wrappers, how do I wrap them?
Simply wrap the candy wrappers around the candy and attach with your choice of a glue stick or double sided tape. It is that easy! Instructions will be mailed to you along with your order.
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